Return Policy

1. RETURN POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy to ensure your peace of mind. Please review the following information to better understand our return process.

2. ORDER CANCELLATION

Cancellation Period: Your order can only be cancelled or modified free of charge within 2 hours of placing the order. After 2 hours, the order will be locked and cannot be cancelled or modified.

3. RETURN / REPLACEMENT CONDITIONS

Items must be unworn, in original condition, with original packaging and all tags.
Damaged or incorrect items: If you receive a damaged or incorrect item, please contact us immediately for a resolution (replacement or refund).
Items that don't match the ordered size or have non-human-caused quality issues.

NOTES:

Do not return any goods without contacting us first.
For returns, email us at [email protected]. If your return request is approved, we will provide return instructions and shipping details. A receipt or proof of purchase is required, along with photos or videos for refunds or exchanges.
Return requests must be made within 30 days of receiving the package (based on tracking information).

4. RETURN PROCESS

If you meet the return conditions, follow these steps:

Contact us via email at [email protected] with your order number, purchase date, and reason for return. Attach images of the item if necessary.
Return authorization: Once your request is approved, we will provide a return authorization number and detailed instructions. Unauthorized returns will not be accepted.
Pack and ship the item with the return authorization number. Use original or suitable packaging to prevent damage during transit. We recommend using a trackable shipping method for safe delivery.

5. SPECIAL SITUATIONS

Damaged or defective items: If you receive a damaged or defective item, contact us within 48 hours of receipt. We will arrange for a return, exchange, or refund.
Incorrect items: If you receive the wrong item, contact us immediately for a replacement at no additional cost.

6. RETURN METHOD

Submit your return request via email, including your order number and reason for return. Photos or videos are encouraged to speed up the process.
We will respond to your return request within 24 hours.
We will send you the return address if your return is approved.
Return shipping method: Courier
After returning the product, provide us with the tracking number.
For PayPal payments, refunds will be issued within 3 business days. For credit/debit cards, refunds will be processed by your bank within 7 business days after we receive the returned items or cancellation request. Please contact your bank for further inquiries.

Important Notes:

If the return is due to the buyer's reasons, the buyer is responsible for return shipping costs. Costs vary based on the courier company.
If the return is due to a seller error (damaged or incorrect items), we will cover the return shipping costs.

7. RETURN SHIPPING COSTS

Buyer-paid shipping: If the return is due to the buyer's reasons, the buyer is responsible for shipping costs.
Seller-paid shipping: If the return is due to a seller error, we will cover the return shipping costs.

8. REFUND TIME

Once we receive and inspect the returned item, if it meets the return conditions, we will process your refund as follows:

Refund Method: Refunds will be issued to the original payment method.
Processing Time:
- If paid via PayPal, refunds will be processed within 3 business days.
- If paid via credit/debit card, refunds will be processed by your bank within 7 business days after we receive the returned item or cancellation request. Please contact your bank for updates.
Refund Confirmation: You will receive a confirmation email once your refund is processed.

9. RETURN ADDRESS

Please contact [email protected] for the return address. Do not return items without obtaining return confirmation from us.

10. RESPONSIBILITY

Accessories must be brand new and unopened to qualify for a refund or exchange. All products must retain original sealed packaging as much as possible.
Upon receipt and verification of your returned goods, we will issue a full refund or replacement for eligible items (proof of purchase and images/videos required).
If you experience issues within the one-month warranty, contact us at [email protected] for a solution.
Shopzenma is not responsible for delivery failures caused by buyer negligence (e.g., incorrect shipping info). Please double-check your order details and contact us promptly if there are errors.
The customer is responsible for proper packaging of returns to prevent damage during shipping.
We respond to all inquiries within 24 business hours. If you do not receive a reply, please check your spam folder.